INSIDE SALES ASSOCIATE / PROJECT COORDINATOR

MASONMADE DESIGN + SUPPLY

St. Louis, MO

We are in the service business.

Day to day we deliver stone and brick to our customers, but our core offering is service. The

Inside Sales Associate will be passionate about providing the highest level of customer service to

each and every person who engages with Masonmade. You have a friendly personality,

exceptional organizational skills and the ability to manage a variety of tasks. You are naturally

resourceful and self-motivated.

Ideally, we would like to add someone with 1 – 3 years of inside sales or project management

experience who thrives in an entrepreneurial atmosphere. Specific industry experience is not

required but a customer service background is helpful. You will interact daily with every member

of the Masonmade team at our centrally located design studio. We are looking for someone who

is organized and collaborative – a team player with an eagerness to learn and willingness to

listen.

The role blends internal project management and external client relationship management, so

an outgoing personality and customer-centric mindset are pivotal. Your attention to detail and

diligent follow-up will be invaluable as you will be responsible for overseeing multiple projects

from start to finish.

We are a tight-knit team that supports one another in and outside the office through

encouragement, mutually high expectations and relentless mocking. If this sounds like a dream

job, great! We encourage you to tell us a little about yourself and send a resume to

masonmade@masonmadestone.com.

RESPONSIBILITIES:

• Support Director of Sales with new client inquiries and selection meetings; answer incoming

phone calls and emails, reach out to new customers to schedule appointments, greet clients

in showroom and collect meeting notes.

• Field incoming inquiries and facilitate inside sales meetings or phone calls with

existing/repeat customers – review project scope, introduce available material options and

educate customers on material details including specs, availability and price. Grow existing

customer relationships through proactive phone calls, emails and consistently providing

excellent service.

• Manage a dedicated list of projects and oversee each one from start to finish, actively

pursuing information and answering questions from general contractors, pool builders,

landscapers and masons. Open job folders, catalog project details, create and send estimates

and/or sales orders, coordinate the exchange and review of drawings and secure information

needed to finalize deal.

• Collaborate with Senior Project Manager regarding vendor updates, communicate lead times

to customers and track production schedule for your specific projects.

• Partner with Logistics Team to confirm when material will be received and delivered and

manage client expectations accordingly.

• Participate in weekly meetings, proactively updating team members on your current,

recently closed and future projects and next steps.

CULTURE AND BENEFITS:

• Growing company with significant increases in YOY product sales and revenue

• Privately owned business; direct day-to-day contact with teammates and owners

• Established client roster and project pipeline; positioned for continued growth over the next

several years

• Ground-level participation in new location and state-of-the-art design studio/showroom

• Company paid health benefits and family leave

• Employee retirement plan with company match after one year

• Individual PTO plus 10 company-wide vacation days; additional time-off incentive programs

and flex weeks throughout the year

• Established hours with little to no evening/weekend work

• Competitive wages and performance-based increases

• Opportunity for upward growth within company

Masonmade Stone Design + Supply is a full-service natural stone and building supplies distributor

based in St. Louis, MO. We source our materials from more than 25 trusted quarries and

fabricators across eight different countries. We supply a variety of brick and natural stone colors,

cuts and finishes for residential and commercial building.

We partner with nationally acclaimed architects and incredibly talented builders, masons and

landscapers. We also have the pleasure of working directly with designers and home/building

owners. Through our state-of-the-art design studio we provide one-to-one consultations, sample

stone and brick displays, custom mock-ups and detailed shop drawings. Our team handles freight

logistics and delivers material directly to the job site. We also fill orders from our centrally

located material yard.

Our mission is to supply the highest-quality building products so our clients can create

extraordinary buildings and environments.

www.masonmadestone.com

Job Type: Full-time w/ benefits

Must be willing to take a background check

Must have valid driver’s license